909-262-4536 hulabailey@gmail.com

Policies

What you need to know about our service

Making Reservations

  • We accept reservations via phone (call or text) at 909-262-4536, or email at hulabailey@gmail.com. When received we will respond to your request as soon as possible.
  • Reservations are on a first come, first served basis and while we make every effort to satisfy your pet sitting requests, there may be times when our schedule is full.
  • Under no circumstances should you assume you are covered without direct confirmation from our office.

Before You Leave Home

Before going away, be sure to let us know (either by phone or email) where you are going and how you can be reached and if any plans have changed. It is also important to let us know if there any changes in your care instructions, keys, security codes or emergency contact persons.

Pet Care

  • Please be sure to have plenty of pet food, medications, collars, leashes, potty pads, cat litter and household cleaning supplies on-hand. Plan on an extra few days beyond what you think you’ll need, as you may incur additional time away or unexpected delays in returning home. I will make every effort to replace any pet supplies (food, litter, etc.) that you may run out of during your time away. We will only bill the cost of supplies – no service fee.
  • We walk only dogs of the same family, usually no more than three (3) at once. Large dogs that may be anxious, pull constantly, or who may be unpredictable will be walked separately. We do not walk dogs off leash or at dog parks strictly for their safety.
    Pets on time-sensitive medications or other special needs are given priority on our daily schedule. Timing of our visits will be made according to agreed upon schedule and could be varied only due to unforeseen circumstances.
  • If you pet is on medications, please be sure to leave written instructions. Be sure the medication[s] are available to the sitter and out of the pets reach. Also, let the sitter know if your pet has any issues or difficulty taking their medication. Please notify your vet that the sitter is caring for your pets. Proof of vaccinations, current pet licenses and pet carriers for each animal are required, especially in case of disaster or if emergency placement is needed.
  • Every pet in your household must be seen a minimum of once a day & for the health and well-being of your pet, there are no exceptions to this rule. We can visit the home & pets 1-3 times a day, based on your needs. Our hours are 7a – 9p & we will always try to accommodate specific time requests.
  • If pets are free roaming, unsecured, have pet doors or electric fences we will not be liable for their well being when unattended.
    Remember, to call your sitter and let us know you have arrived home. Our concern for your pets care remains until we know that you have returned and all is now safe in your home.

Refusal of Care

We may refuse care if we believe your pet is ill, contagious, stressed or malnourished and should be closely monitored. Or if the pet is at risk to self, staff or property. We may refuse care if we feel the pet or environment is unsafe in any way. We do not provide care to aggressive animals or those with a bite history, to include behaviors such as growling, charging, chasing and bearing teeth. Pets will be visited a minimum of once a day and there are no exceptions to this policy.

Emergency Phone Numbers & Contact

Please be sure to have available the name and number of two contacts that could enter your home and know your pets, in the event of an emergency.

Ready to meet your new pet sitter? Text, email, or call today!